PalmSol has been keeping South Florida businesses running smoothly for more than 15 years. When you call, you get real technicians, clear answers in plain English, and our 60-minute response guarantee during business hours.
PalmSol has provided continuous IT consulting and managed IT support to South Florida businesses for over 15 years. We built our reputation the way most trusted MSPs do: by showing up, answering the phone, and fixing what's broken without the runaround.
Our in-house team handles everything from day-to-day help desk requests to full network and server infrastructure, using secure remote-access tools to resolve most issues before your team even notices them. We work within your budget, explain every option in plain English before we touch anything, and treat every client's success as our own. Headquartered in Riviera Beach, we're one of the more established IT support companies in Palm Beach County — and the personal relationships we build with clients are what keep them with us for years, not months.
When Mike founded PalmSol, he had a simple vision: technology support should be personal, responsive, and rooted in relationships. Today, he remains hands-on with clients, ensuring they receive the same level of care and attention that inspired the company's founding.
“At PalmSol, business is personal. Our clients' success is our success, and that commitment is at the heart of every partnership we build.”
From daily help desk requests to full network overhauls, we handle the technology so your team can focus on the business.
Your day-to-day IT, handled by a team that knows your systems — not a rotating help desk reading from a script.
From a single office to multi-site operations, we design and manage the infrastructure your business runs on.
Microsoft 365 and Google Workspace, configured right and supported for as long as you use them.
Azure environments architected, migrated, and cost-optimized for what you actually use — not what a default template provisions.
Layered protection for your systems and data, monitored continuously — not just checked after something breaks.
Project-based IT work for one-time needs — office moves, system upgrades, and technology rollouts handled start to finish.
Florida remains one of the most-targeted states for ransomware and business email compromise. Our security stack runs continuously — not just 9 to 5.
Live security and network operations centers watching your environment around the clock, not a ticket queue that opens in the morning.
MDR/EDR on every endpoint with real-time threat containment — malicious activity is isolated automatically, before it spreads.
Centralized log correlation across your network so anomalies get flagged and investigated before they become incidents.
Continuous patching and vulnerability scanning that closes the gaps attackers look for first.
Ongoing phishing simulations and staff training — most breaches start with a click, not a firewall failure.
A documented, tested response and ransomware recovery plan — built before you need it, not during a crisis.
We map your IT controls to the framework your business and your auditors actually care about — and keep the documentation ready year-round.
HIPAA-aligned controls, encrypted patient data, and audit-ready documentation for practices and specialty clinics.
Confidential client data protected with access controls, encryption, and secure document workflows.
Layered safeguards for firms handling sensitive financial and client data.
PCI DSS-aligned payment security for businesses that process cards every day of the year.
Security controls and audit-ready documentation built for municipal offices and public sector agencies.
Reliable connectivity and IT support across job sites and back-office operations, keeping bids, budgets, and project data in sync.
Every client gets access to a virtual CIO who ties IT spend to business goals — budgeting, risk review, and a rolling roadmap reviewed every quarter.
A 12–24 month plan for hardware, software, and infrastructure refreshes — budgeted before you need it, not after something breaks.
Annual security and infrastructure risk reviews that show you exactly where you're exposed.
A standing meeting to review performance, spend, and priorities — not just a monthly invoice.
Call us with a computer problem during business hours and a technician answers — or calls you back — within 60 minutes. No exceptions.
Most issues are resolved securely over the internet, so you're not stuck waiting for a truck to show up.
You'll get answers you can actually use — no jargon, no runaround.
We evaluate every job up front and flag any risk before we touch a thing. Nothing starts without your OK.
Every project is scoped and delivered against a schedule and a number you agreed to.
Every invoice is itemized and correct — guaranteed.
If you're not satisfied with the work, we'll make it right.
A few words from clients we've worked with for years, not months.
"The support we have received from your team has been excellent so far. Any issues that have arisen have been addressed and resolved quickly and efficiently. The rest of our team here has expressed the same positive experiences when dealing with support calls. You have a great group of techs there — they are knowledgeable and professional, and always willing to help, which is refreshing."
"I wanted to pass along my thanks for the highly responsive and excellent service that Martin and Jon continue to provide. I had an issue recently where my computer essentially shut down, and Jon had me back up and running within 10 minutes. Not only are these guys technically capable, but they always bring a helpful, positive attitude as well. Their responsiveness and professionalism are greatly appreciated, and I wanted to make sure you knew how much I value their support."
"We've gone from a startup with paint still wet to an established R&D and manufacturing firm approaching $50MM in sales. PalmSol has been there since day one — I couldn't have kept our IT infrastructure ahead of our growth without them."
"We were growing fast enough to need multiple IT platforms but not large enough for in-house staff. It meant endless finger-pointing between specialty vendors — until we hired PalmSol."
"When I asked about a recent global cyberattack, I learned PalmSol had already secured our systems since Friday — before the news even broke. Real peace of mind."
If PalmSol has earned your trust the way we've earned theirs, we'd love to hear about it — and we'd love the chance to earn it if we haven't yet.
Get In TouchA few engagements we wrapped up this year — a glimpse at how we work, not just what we say we do.
Client: a healthcare services group with 30+ offices across Florida, Texas, South Carolina, and Georgia
With 30+ offices spread across four states, the client had no centralized way to enforce security policy on the devices used by clinical and administrative staff. Each office managed its own machines independently, patch levels drifted between locations, and there was no way to remotely lock or wipe a lost or stolen device — a real exposure for a healthcare business handling protected health information.
We designed the Microsoft Intune framework and rolled it out at the client's initial offices, building conditional access and compliance policies tied to Entra ID, standardizing security baselines, and enabling remote lock and wipe for lost or compromised hardware. With the framework proven and documented, we set the stage for the client's internal IT team to carry the same office-by-office process across the remaining locations.
This is an ongoing project — the client's internal IT team is now rolling out the same standardized compliance framework to the remaining offices. Devices already enrolled are managed from one console with patch and configuration drift eliminated, and remote lock and wipe available the moment a device is lost or compromised.
Client: GoSB, a specialty healthcare revenue cycle management company
GoSB's leadership didn't want SOC 2 to be a checklist exercise ending in a filed report. As the company scaled, they needed honest answers to the questions a checklist can't force: who actually owns each control, what happens to a process that exists only in one person's head, and whether governance could keep pace with growth.
We worked alongside GoSB's team throughout the certification process, supporting the technical controls and evidence collection behind the SOC 2 Trust Services Criteria while their leadership drove the harder organizational work — assigning clear control ownership and turning processes that had only ever lived in institutional memory into documentation the whole company could rely on.
GoSB achieved SOC 2 certification and, in the words of their CIO, came away with "the operating habits required to scale with confidence and the institutional trust required to earn the right to do so." Read GoSB's full account of the journey →
Client: a business serving its production website from an on-premises IIS server
The production website was hosted on an on-premises IIS server directly exposed to the public internet, widening the organization's attack surface. It needed a secure, cloud-based entry point that could inspect and filter all inbound traffic, protect against common web-based attacks, and eliminate that direct exposure — without disrupting uptime or the existing Site-to-Site VPN connectivity to Azure.
We deployed Azure Front Door Premium in front of the client's production website and layered in Azure Web Application Firewall using Microsoft's managed rule sets to inspect and filter all inbound traffic before it ever reaches the origin. Rather than leaving the on-premises IIS server directly reachable from the internet, we pointed public DNS to Front Door and routed approved traffic back to the on-premises server through the existing Site-to-Site VPN connection, closing off the server's direct public exposure entirely.
The production website remains publicly accessible with no interruption in service, but the on-premises IIS server is no longer directly reachable from the internet. All inbound traffic is now inspected, filtered, and protected centrally through Azure Front Door and WAF, significantly reducing the external attack surface and giving the client one consolidated point of control over web traffic security.
Client: a healthcare industry company
The client needed to modernize its production server infrastructure — standing up new, properly configured virtualization hosts and migrating ten production servers, including domain controllers, SQL, web, file, and application servers, onto them without disrupting day-to-day operations or risking data loss along the way.
We unboxed, racked, and cabled new Dell PowerEdge R940 servers, updated firmware, configured RAID storage, installed Windows Server with Hyper-V, and set up VLANs and network segmentation, then planned and executed a sequenced migration of the client's ten production servers onto the new hosts — critical systems first, then file and application servers, then development and archive environments — validating each server's connectivity, dependencies, and performance before moving on to the next. The work spanned two data centers, one in Orlando, Florida and one in Atlanta, Georgia, with the Atlanta location acting as an active failover site, plus a full backup and recovery solution implemented and tested across both.
The client's production environment now runs on new, properly documented Hyper-V infrastructure across two data centers with an active failover site, verified backups, and a tested recovery process. All ten servers were migrated in priority order with each one validated post-migration, and the project closed with updated documentation and stakeholder sign-off — no unplanned downtime along the way.
Client: a casino industry client on Florida's Space Coast
The client needed a reservations and ticketing system built from the ground up — one that could handle bookings across both their main site and a secondary booking platform, and give players a portal tied directly into their Oasis Player Tracking System so loyalty status stayed in sync with every reservation.
We designed and built a custom reservations and ticketing platform from scratch, integrating it directly into both the company's main website and a secondary booking platform so guests can book and manage reservations through either channel. We also built a Player Portal integrated with the Oasis Player Tracking System, giving players account access tied to their loyalty status and keeping ticketing data in sync with the casino's player tracking database.
The client now runs on one custom reservations and ticketing system spanning both public booking channels, with an integrated Player Portal and real-time syncing to Oasis Player Tracking — where none of it existed before. Ten years later, the client is still running the same system we built — a testament to the durability of the underlying development work.
Every project on this page started as a conversation about a problem worth solving. If something in your infrastructure, security posture, or day-to-day IT is holding your business back, let's talk about what a case study like this could look like for you.
Start the ConversationGoSB's SOC 2 story is shared publicly by their CIO, linked above. Details on our other engagements are described generically to protect those clients' confidentiality. Ask us for references from businesses like yours.
We're your neighbors, not just your vendor — on the pickleball courts, at the local expos, and sponsoring the teams our community plays for.
Courtside at the Royal Palm Pickle Club
Meeting neighbors at the Port of Palm Beach tenant gathering
Proud sponsor of the Kate Kup Triples Tennis Tournament
PalmSol gear, always game-day ready
Sponsoring tennis tournaments in the neighborhood
Repping PalmSol on the pickleball court
Sponsoring Suncoast High School — Go Chargers!
Cheering on Falcons Varsity Soccer
Kate Kup never disappoints on style points
Headquartered in Riviera Beach, our technicians are on the ground throughout Palm Beach County for hands-on work, with remote managed IT support available to businesses anywhere in these four states.
Statewide remote IT support:
Answers to what South Florida businesses usually ask before switching IT providers.
Ongoing monitoring, help desk support with a guaranteed 60-minute response during business hours, patch and vulnerability management, backup oversight, and a dedicated point of contact — all under one fixed monthly plan tailored to your business.
Yes. We regularly co-manage environments alongside internal IT teams, handling after-hours monitoring, security operations, or specialized projects your team doesn't have bandwidth for.
Yes. We align your IT controls, documentation, and monitoring to the framework that applies to your business, and keep that documentation audit-ready year-round.
We guarantee a response within 60 minutes of your call during business hours. Most problems are resolved remotely the same day.
We're based in Riviera Beach and provide hands-on support throughout Palm Beach County, with remote managed IT support available to businesses statewide in Florida, Texas, South Carolina, and Georgia.
Flat, predictable monthly pricing based on your environment — no surprise invoices. We scope every engagement up front and flag any risk before work begins.
Tell us what's going on and a technician will get back to you — guaranteed within 60 minutes during business hours.
